ITSM Specialist (ITIL) - Drive IT Service Excellence in Bali

Join Vertere Global Solutions, Inc. as an ITSM Specialist (ITIL) and lead the transformation of IT service delivery in Bali’s dynamic business landscape. This role is perfect for a strategic thinker passionate about ITIL frameworks, process optimization, and driving IT service excellence. Based in Canggu, you’ll work closely with local businesses to implement best practices, ensuring seamless IT operations and enhancing service quality.

As an ITSM Specialist, you’ll be at the heart of IT service management, leveraging tools like ServiceNow, Jira, and Confluence to streamline processes and improve efficiency. Your mission is to ensure that IT services align with business objectives, delivering value and driving continuous improvement.

Vertere Global Solutions, Inc. is a trusted partner for businesses in Bali, known for its innovative solutions and commitment to excellence. We offer a collaborative work environment, professional growth opportunities, and a chance to make a significant impact in the IT service management space.

📋 Tanggung Jawab Pekerjaan

• Implement and maintain ITIL processes to ensure efficient and effective IT service delivery.
• Leverage ServiceNow, Jira, and Confluence to streamline IT service management processes.
• Collaborate with stakeholders to identify and address IT service issues, ensuring minimal disruption.
• Develop and maintain comprehensive documentation for IT services and processes.
• Monitor and report on IT service performance, providing insights for continuous improvement.
• Stay updated with industry trends and best practices in IT service management.
• Provide training and support to IT staff on ITIL frameworks and best practices.
• Work closely with local businesses to understand their IT needs and deliver tailored solutions.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications in ITIL (Foundation, Practitioner, or higher) are a plus.
• Minimum of 3 years of experience in IT service management, preferably with a focus on ITIL frameworks.
• Proven experience with ServiceNow, Jira, and Confluence.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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